Q: What is it?
A: The E-Commerce Associates (ECA) Program is a new program that allows commercial sellers to market their products
and services at TripleClicks.com and also from their own,
separate TripleClicks "TConnect" Website.
Q: How does it work?
A: In short, you'll list your products and/or services and they
will become viewable by shoppers at TripleClicks.com. Shoppers may purchase your products and/or services by placing
it in the Tripleclicks shopping cart and checking out. We take
care of all payment processing on your behalf and then forward you the order for fulfillment.
Q: How much does it cost to participate in this program?
A: There is no cost to get started. Once accepted, you can
list as many products and/or services as you'd like at no cost.
TripleClicks simply retains a nominal percentage (minimum
15% of your retail price) whenever you make a sale. That's it!
Q: How long has TripleClicks been in business?
A: TripleClicks was launched in January 2009. The parent
company, Carson Services, Inc., is in its 25th year and is a
long-time member of the Better Business Bureau serving
Southeast Nebraska.
Q: How can I become an ECA?
A: Apply at www.tripleclicks.com/ECA. Approvals typically
take just 1-2 business days. Once approved, you can immediately begin listing your products and services on TripleClicks.
Q: When/how do I get paid when a sale occurs?
A: You can choose to be paid weekly via check or daily via
electronic transfer of funds.
Q: How do I list PRODUCTS at TripleClicks?
A: You can enter the product information for your products
one at a time via a special ECA Webpage. Or, if you have
many products to list, you can quickly and easily upload all of
your information in a simple text file.
Q: How do I list SERVICES at TripleClicks?
A: We provide you with a special Website where you can
enter complete information on your service(s) and in a format
that will allow online ordering.
Q: How are prices determined?
A: You set all prices. You can also adjust your prices whenever you need to.
Q: How are shipping costs determined on product sales?
A: If your company resides in the United States, TripleClicks
software can automatically determine the shipping cost
(which will be paid to you) for each of your products, based
on weight and destination. If your company resides in another country, you will submit your required shipping fees
when you submit your product's retail pricing information.
Q: For product orders placed at TripleClicks by local customers, can the customer choose to pick up the order at
my store?
A: Yes, you can choose this option for any or all of your products and eliminate shipping costs for your local customers.
Q: Are there any restrictions on what kind of products and
services I can sell at TripleClicks?
A: Yes. See our list at www.tripleclicks.com/ECA.
Q: Who is responsible for product returns and refunds?
A: You will be responsible for processing and notifying us of
all returned products. TripleClicks will then take care of all refunds to customers.
Q: Does TripleClicks offer fraud protection?
A: Yes, we carefully monitor all orders for fraud.
Q: How do I manage orders?
A: Provided to you at our ECA Center is an Order Manager
that allows you to view all open and completed orders. You
can easily process open orders by printing out order summaries. Or you can download a tab-delimited file that provides a summary of all of your open orders for quick and easy
fulfillment.
Q: What if I need to make changes or remove a product or
service?
A: Provided to you at our ECA Center is a Listings Manager
that allows you to quickly and easily choose and edit any of
your products or services as needed. The Listings Manager
also allows you to designate products and services as inactive or active, which is instantly reflected at TripleClicks.com
and on your "TConnect" Website.
Q: What is the "TConnect" Website?
A: When you apply to become an ECA, we'll ask you to
choose a domain name (e.g. yourcompany.tripleclicks.com).
This URL becomes yours to use as you like in your own promotions and is a special TripleClicks Website that features
JUST your products, plus special features that allow you to
connect with customers more deeply and grow your customer base in exciting new ways! As with our standard program, for any orders, we'll take care of all payment
processing for you and forward orders on to you for fulfillment. If you currently don't have a Website for your products
or services, you'll now have one, ready for you to use as soon
as you've uploaded your product and service information!
Q: What is the cost of the "TConnect" Website?
A: There is no cost. It is provided to you 100% free as part of
our ECA program.
